Certified Administration and Office Management Professional Training Courses - | Meirc
Gulf Institute

Administration and Secretarial

Training Categories

Certified Administration and Office Management Professional

Certified Administration and Office Management Professional Training Courses in
Quick Enquiry Download Brochure Call Me Back

Why Attend

What differentiates exceptional administrators from the rest of the crowd? What does it take to be a star administrator? This course gives essential and in-depth practical techniques that will enable you to excel at your workplace. In this course, you will learn multi-disciplinary best practices such as how to be a better business writer and a master communicator. This course also focuses on the importance of providing exceptional internal and external customer service and the impact of doing this. Moreover, you will thoroughly have the chance to discuss the effects of stress at the workplace and ways to turn stress to an advantage. You will also learn how mastering your effective usage of time will inevitably enhance your productivity and lower your stress level. Another topic you will delve into is organizing and running an effective and professional meeting. Finally, you will learn in detail, how you can improve your phone handling capabilities.

Course Methodology

This course uses interactive group and individual exercises, role plays and discussions. Inter-group discussions to share working experiences are also an important ingredient in the process. Skills are introduced and revisited at regular intervals throughout the course to facilitate reinforcement and to help participants remember them. The course also uses several self assessment exercises to pin point areas of strengths and improvements as well as action planning to ensure practical implementation of the learning objectives.

Course Objectives

By the end of the course, participants will be able to:
  • Define and understand the role of the office manager and administrator
  • Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
  • Develop a service attitude and mindset aimed at the internal and external customer
  • List the main causes of stress and apply the techniques needed to control them
  • Apply time management techniques required for better office productivity
  • Organize meetings effectively
  • Handle telephone calls properly and professionally

Target Audience

Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.

Target Competencies

  • Self development
  • Interpersonal communication
  • Business writing
  • Customer focus
  • Self management
  • Time management
  • Meeting management
  • Telephone handling

Note


Associations

Chartered Management Institute (CMI): Gulf institute is a Recognized Training Center by CMI, the only chartered body in the UK that awards management and leadership qualifications as well as the status of Chartered Manager, the hallmark of any professional manager. By fully attending any of the courses listed below and upon successful completion of the test administered on the last day, participants will receive a certificate from CMI, in addition to the one they receive from Gulf institute. The courses that are offered by Gulf institute and recognized by CMI are:
Certified Professional Manager
Certified Team Leader
Certified Administration and Office Management Professional
The Certified Executive Assistant Program

Visit Website Check the Courses

MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

List of Certified Courses

2019 - Location & Date

5 Days Course

No Schedules!
Please Contact Us if you have any queries..

Schedule for Me

2020 - Location & Date

5 Days Course

No Schedules!
Please Contact Us if you have any queries..

Schedule for Me
 

Fees

Per participant - 2020
USD 5,100
Fees + VAT as applicable
Tax Registration Number : 100239834300003
(including coffee breaks and a buffet lunch daily)
Discount Plans & Cancellations Policy

This course is also accredited by the Chartered Management Institute (CMI).

Course Outline

  • The role of the office manager and administrator
    • Perception versus reality
    • The 3Ds of successful administrators: dramatically and demonstrably different
    • Competencies required for success
    • What it takes to be a 'star' at work
    • Identifying your role
  • Effective verbal and written communication skills
    • Improving credibility and gaining recognition
    • Importance of having positive attitude
    • Being assertive
    • Selling your ideas to the boss, colleagues, subordinates and clients
    • Preparing a professional presentation
    • What constitutes professional business writing
    • Style and layout
    • Obtaining your objective with the reader
    • Expectations of readers
  • Serving the internal and external customer
    • Understanding the needs of internal and external customers
    • Removing services barriers
    • Providing excellent service
    • Breaking down the silo mentality
    • Handling complaints
  • Stress management techniques
    • Causes and symptoms
    • Identifying your stressors
    • How stress affects performance
    • Formulating a comprehensive stress management plan
  • Managing time
    • Identifying and eliminating time wasters
    • Setting goals and priorities
    • Using measures to control and improve your effectiveness
    • Planning and managing time for self and others
    • Preparing time logs and learning from them
  • Organizing meetings
    • Elements of an effective meeting
    • Preparing the agenda
    • Meeting common time wasters
    • Taking minutes of meetings
    • Responsibilities of meeting leaders and participants
  • Using the telephone properly
    • Professional telephone behavior
    • Rules for good listening
    • Steps in professional handling of an incoming call
    • Dealing with difficult callers
    • Identifying common phone problems and formulating solutions